If your item arrives damaged, defective, misprinted, or incorrect, contact us with your order number, clear photos of the issue, and photos of the packaging if the package was damaged.
Report the issue within 30 days after receiving the product. We’ll review the details and help with the appropriate next step, which may include a replacement, refund, or other resolution when the issue is confirmed.
Celovisual Help
What if my item arrives damaged?
How to report damaged, defective, or incorrect items.
Good to know
- Take photos of the item and packaging.
- Include your order number and the email used at checkout.
- Do not send anything back until support confirms the next step.