ORDER STATUS

Your payment is confirmed and your order details are captured in Shopify. A confirmation email is sent to the email used at checkout.

Check your confirmation email for the order number. You’ll need it if you contact support.

The order has been submitted to our contracted production network and is waiting for the fulfillment process to start.

At this stage, address changes may still be possible if production has not started. Contact support quickly.

Production has started. Your item is being created, checked, sorted, and prepared for shipment.

Once production starts, products usually can’t be edited or canceled.

Your order is ready for the carrier handoff. Tracking may appear within 24 hours after the package is scanned by the carrier.

If tracking exists but has no movement yet, wait for the first carrier scan.

If your order contains multiple items, they may ship separately depending on product type, production facility, and availability.

You may receive more than one tracking link for the same order.

Use the tracking link from your shipping email for live carrier updates. Delivery timing depends on the selected shipping method and carrier network.

Carrier scans can take time to update, especially right after shipment.

If the package is marked delivered but you can’t find it, check your mailbox, front desk, household members, and nearby delivery spots first.

If it still hasn’t arrived, contact us with your order number and tracking link.

An order can be delayed by address issues, payment issues, product availability, artwork concerns, or carrier exceptions.

Use the form below and we’ll check the latest available update.