We want every order to feel right. If something arrives damaged, incorrect, or unexpected, contact us with the details and we will review the best next step.
Email support@celovisual.com and include:
If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible so we can review the issue and help with a replacement or resolution.
Because many Celovisual pieces are made on demand, returns for preference changes may be limited. Please check size, color, and product details before completing checkout.
If a refund is approved, it is returned to the original payment method. Processing time can vary depending on your bank, card provider, or payment service.
Need help choosing a size or product? Contact us before checkout and we will help you shop with more confidence.
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