Once a refund is approved and processed, it is sent back to the original payment method. Your bank or payment provider may need additional time before the credit appears.
For made-on-demand issue claims, support may need photos, carrier tracking details, or fulfillment review before a refund or replacement can be approved. If you have already received a refund confirmation but do not see the amount yet, check with your payment provider first, then contact us with your order number.
Celovisual Help
Where is my refund?
Refund timing and status help.
Good to know
- Refunds return to the original payment method.
- Processing time can vary by bank or payment provider.
- Order issue claims may require photos or fulfillment review.