Celovisual determines why and how personal information is used for the storefront and is the store’s data controller or personal information controller where those concepts apply. Shopify and connected providers may act as processors, service providers, independent controllers, or a combination depending on the service.
01
Who is responsible for your information
Celovisual is responsible for the storefront purposes described in this policy. The legal operator and privacy contact appear in the Store operator and privacy contact panel on this page. Contact that address for privacy questions or rights requests.
Shopify powers the storefront, checkout, customer accounts, and core commerce services. Other providers support specific features described below.
Shopify powers the storefront, checkout, customer accounts, and core commerce services. Other providers support specific features described below.
- Store and trading name: Celovisual.
- Privacy contact: support@celovisual.com unless a different verified address is displayed above.
- Do not send passwords, full payment-card numbers, or unnecessary identity documents through ordinary support messages.
02
Information we collect
We collect information you provide, information created when you use the store, and information received from Shopify or connected providers. Depending on your activity, this can include contact and account details, shipping and billing information, order and discount information, payment status, support messages and photos, wishlist activity, review submissions, form responses, consent choices, device and browser information, IP address, approximate location, cookies, advertising identifiers, analytics events, and fraud-prevention signals.
- Order information includes products ordered, sizes, colors, quantities, prices, discounts, shipping destination, and fulfillment status.
- Payment information is processed by payment providers; Celovisual does not need to store full card numbers in the theme.
- Support messages may include photos, order numbers, and issue descriptions that you choose to send.
03
Purposes and lawful bases
We use personal information only for stated business and legal purposes. Depending on the law that applies, processing may be necessary to perform a contract, take requested pre-contract steps, comply with a legal obligation, pursue a legitimate business interest that does not override your rights, protect vital interests, or act on your consent.
Consent is used where required for non-essential cookies, certain analytics, advertising, or marketing. You can withdraw consent through available privacy controls or by contacting us; withdrawing consent does not affect processing that was lawful before withdrawal.
Consent is used where required for non-essential cookies, certain analytics, advertising, or marketing. You can withdraw consent through available privacy controls or by contacting us; withdrawing consent does not affect processing that was lawful before withdrawal.
- Contract or requested service: checkout, payment status, production, delivery, account, wishlist, returns, and support.
- Legal obligation: tax, accounting, fraud prevention, consumer claims, regulatory requests, and recordkeeping.
- Legitimate interests where permitted: store security, service improvement, abuse prevention, and necessary business administration.
- Consent where required: marketing subscriptions, non-essential cookies, analytics, and advertising.
06
Your choices, objections, and privacy rights
Depending on where you live, you may have rights to be informed, access, correct, delete, restrict, object, withdraw consent, receive a portable copy, opt out of certain sale, sharing, targeted advertising, or profiling, and complain to a privacy or data-protection regulator. You will not be discriminated against for exercising a right protected by law.
- Unsubscribe from marketing using the message link or contact support.
- Reopen Cookie preferences from the footer to review consent choices.
- Contact the privacy address shown above to make an access, correction, deletion, objection, portability, or opt-out request.
- We may need proportionate information to verify a request and protect another person’s data.
- You may complain to the regulator responsible for data protection in your country or region.
07
Retention and security
We retain information only for as long as reasonably needed for the purpose collected, an active account or order, support and dispute handling, fraud prevention, consent records, accounting and tax duties, enforcement, and legal claims. Different categories have different periods, and information is deleted, anonymized, or securely retained when the relevant period ends.
Shopify and connected providers maintain their own technical and organizational security measures. No online service is completely secure, so use secure account access and contact us promptly if you suspect unauthorized activity.
Shopify and connected providers maintain their own technical and organizational security measures. No online service is completely secure, so use secure account access and contact us promptly if you suspect unauthorized activity.
- Order, payment-status, invoice, and tax records are retained for the period required by applicable accounting and tax law.
- Support messages and issue photos are retained while needed to resolve and document the request.
- Marketing information is retained until withdrawal, unsubscribe, inactivity cleanup, or another applicable retention limit.
- App and provider retention must be reviewed in their admin settings and contracts.
08
International processing and transfers
Celovisual serves customers and uses providers that may operate in multiple countries. Information can therefore be processed outside your country by Shopify, payment, production, shipping, support, review, analytics, advertising, or other providers.
Where transfer restrictions apply, Celovisual and the relevant provider must use an available lawful transfer mechanism, contractual safeguard, adequacy decision, or other protection required for that transfer.
Where transfer restrictions apply, Celovisual and the relevant provider must use an available lawful transfer mechanism, contractual safeguard, adequacy decision, or other protection required for that transfer.
- Delivery requires sharing destination information with production and carrier partners.
- The privacy laws of a processing location may differ from those in your home country.
- Contact the privacy address above if you need more information about a relevant transfer safeguard.
09
Children’s privacy
The Celovisual store is not intended for children to submit personal information without appropriate permission from a parent or guardian. If you believe a child has provided personal information to us without permission, contact support so we can review the request.
- Parents or guardians can contact support with privacy concerns.
- We may remove information where required and reasonably possible.
10
Updates to this Privacy Policy
We may update this policy when the store, providers, processing purposes, privacy controls, markets, or legal requirements change. Material changes apply prospectively from the stated update date, unless law requires another approach. Where required, we will provide additional notice or request fresh consent.
- Review this page periodically.
- Shopify privacy settings and automated policy tools should also be reviewed in the Shopify admin.