Terms of Sale

These Terms of Sale apply to purchases made through the Celovisual online store. By placing an order, you confirm that you reviewed the product details, selected the correct size, color, quantity, shipping address, and contact information, and agree to these purchase terms.

These terms are intended to work together with our Terms of Use, Privacy Policy, shipping information, return guidance, and any checkout notices shown at the time of purchase.

We work to keep product pages accurate, including product names, images, sizes, colors, fit notes, materials, prices, and production guidance. Product images may include mockups, studio photos, or lifestyle images, so minor differences in color, placement, scale, or display may occur.

Because Celovisual is drop-based and made on demand, product availability, supplier availability, and fulfillment routing can change. If a product, size, or color becomes unavailable after checkout, we may contact you about a replacement, cancellation, or refund for the unavailable item.

Prices are shown on the product page and checkout before you place your order. Shipping, taxes, duties, and other applicable charges may be calculated during checkout based on your shipping destination, items in the cart, and available delivery methods.

Your order is accepted when checkout is completed and payment is authorized or captured. If payment fails, is declined, or is flagged for review, your order may not be processed until the issue is resolved.

Most Celovisual products are produced after you place your order. Production can include printing, quality checks, packing, and carrier handoff through our contracted production and fulfillment network.

Fulfillment time is separate from shipping time. Production usually takes a few business days, but may take longer during new drops, holidays, high-volume periods, supplier delays, or quality-control reprints.

Contact support as quickly as possible if you need to update an address, cancel an order, or correct an order detail. We will try to help before production begins, but changes are not guaranteed.

If production has already started, the order may need to continue as placed because the item is being made specifically for that order.

Shipping options and rates are shown at checkout when available for your destination. Delivery estimates begin after fulfillment is complete and the package is handed to the carrier.

International orders may be subject to customs duties, taxes, import fees, brokerage charges, or local delivery charges. These charges vary by destination and are usually paid by the recipient directly to the carrier or local authority unless checkout clearly states otherwise.

If your order arrives damaged, defective, misprinted, or incorrect, contact support with your order number and clear photos of the issue and packaging. We will review the issue and, when appropriate, arrange a replacement, refund, or other resolution.

For made-on-demand fulfillment, issue windows are time-sensitive. Report damaged, defective, misprinted, or incorrect items within 30 days after receiving the product. For packages that appear lost in transit, report the issue no later than 30 days after the estimated delivery date.

Because Celovisual pieces are made after purchase, we generally cannot accept returns or exchanges for buyer’s remorse, wrong size selection, wrong color selection, change of mind, or customer-entered address mistakes.

This does not affect valid claims for damaged, defective, misprinted, incorrect, or legally required return rights in your location. If you believe your order has a production or fulfillment issue, contact support before returning anything.

Customers are responsible for entering a complete and accurate shipping address. If a package cannot be delivered because of an incorrect address, incomplete address, failed delivery attempt, refusal, or an unclaimed package, additional reshipment costs may apply.

If the package is returned to a production facility or carrier location, contact support. We will review the available options based on the carrier status, product condition, and fulfillment partner rules.

Nothing in these Terms of Sale is intended to remove rights you may have under applicable consumer protection laws. If local law gives you additional rights, those rights still apply.

We may update these Terms of Sale from time to time. The version published on the store at the time of your order applies to that order unless a change is required by law or is more favorable to you.