Please review these Terms of Sale before ordering. If something goes wrong with your order, contact us and we’ll explain the clearest available next step.
01
Who these terms apply to
These Terms of Sale apply to purchases made through the Celovisual online store. They work together with the product details, checkout notices, Shipping & Delivery, Returns & Refunds, Privacy Policy, and Website Terms of Service shown when you order.
- Celovisual sells graphic streetwear, including T-shirts, oversized tees, sweatshirts, and hoodies.
- Products are made on demand after checkout instead of being pulled from bulk inventory.
- Your statutory consumer rights, where applicable, are not limited by these terms.
02
Product information, sizing, and availability
We work to keep product pages accurate, including product names, images, sizes, colors, fit notes, materials, prices, and production guidance. Product images may include mockups, studio photos, or lifestyle images, so minor differences in color, placement, scale, or display may occur.
Because Celovisual is release-led and made on demand, product availability, garment-base availability, and fulfillment routing can change. If a product, size, or color becomes unavailable after checkout, we may contact you about a replacement, cancellation, or refund for the unavailable item.
Because Celovisual is release-led and made on demand, product availability, garment-base availability, and fulfillment routing can change. If a product, size, or color becomes unavailable after checkout, we may contact you about a replacement, cancellation, or refund for the unavailable item.
- Check the size guide before ordering.
- Colors can appear differently depending on device display settings.
- A product is described as limited only when an exact time or quantity rule is shown and enforced.
03
Orders, pricing, and payment
Prices are shown on the product page and checkout before you place your order. Shipping, taxes, duties, and other applicable charges may be calculated during checkout based on your shipping destination, items in the cart, and available delivery methods.
Your order is accepted when checkout is completed and payment is authorized or captured. If payment fails, is declined, or is flagged for review, your order may not be processed until the issue is resolved.
Your order is accepted when checkout is completed and payment is authorized or captured. If payment fails, is declined, or is flagged for review, your order may not be processed until the issue is resolved.
- We may cancel or refund orders affected by obvious pricing, stock, fraud, address, or fulfillment errors.
- Discounts, promotions, and sale pricing are only valid during their stated period.
- Payment provider processing times and bank authorization holds are outside Celovisual’s control.
04
Made-on-demand production
Most Celovisual products are produced after you place your order. Production can include printing, quality checks, packing, and carrier handoff through our contracted production and fulfillment network.
Fulfillment time is separate from shipping time. Production usually takes a few business days, but may take longer during new releases, holidays, high-volume periods, garment-base availability delays, or quality-control reprints.
Fulfillment time is separate from shipping time. Production usually takes a few business days, but may take longer during new releases, holidays, high-volume periods, garment-base availability delays, or quality-control reprints.
- Production starts after checkout.
- Once production begins, edits and cancellations usually cannot be guaranteed.
- Items in the same order may ship separately if they are produced in different facilities or on different schedules.
05
Changes and cancellations
Contact support as quickly as possible if you need to update an address, cancel an order, or correct an order detail. We will try to help before production begins, but changes are not guaranteed.
If production has already started, the order may need to continue as placed because the item is being made specifically for that order.
If production has already started, the order may need to continue as placed because the item is being made specifically for that order.
- Address changes are time-sensitive.
- Cancellations are not guaranteed after production starts.
- Incorrect customer-entered information may cause delays, reshipment fees, or non-delivery.
06
Shipping, customs, and delivery
Shipping options, rates, and available delivery estimates are shown at checkout for the destination and cart. Production time and carrier transit time are separate. International orders may be subject to customs duties, taxes, import fees, brokerage charges, or local delivery charges unless checkout clearly states that a charge is included or prepaid.
If Celovisual learns that an order cannot ship within the promised timeframe, we will provide a revised estimate and, where applicable law requires it, ask whether you accept the delay or prefer to cancel the unshipped item for a refund.
If Celovisual learns that an order cannot ship within the promised timeframe, we will provide a revised estimate and, where applicable law requires it, ask whether you accept the delay or prefer to cancel the unshipped item for a refund.
- Carrier tracking may take time to update after a label is created.
- Customs, carriers, weather, regional events, and incorrect addresses can affect estimates.
- Celovisual will still provide the support and remedies required by the law applicable to the order.
07
Damaged, defective, misprinted, incorrect, or lost orders
If an order arrives damaged, defective, misprinted, incorrect, materially different from its description, or appears lost in transit, contact support with the order number and clear photos where relevant. We will review the issue and, when confirmed, arrange an appropriate replacement, refund, or other lawful resolution.
The 30-day reporting windows support the fastest fulfillment-partner claim process and do not shorten any longer statutory guarantee, warranty, cancellation, or remedy period.
The 30-day reporting windows support the fastest fulfillment-partner claim process and do not shorten any longer statutory guarantee, warranty, cancellation, or remedy period.
- Do not send items back until support confirms the next step.
- Photos help verify production or fulfillment issues faster.
- If tracking shows delivered but the package is missing, check the delivery area, neighbors, building staff, and local carrier before contacting support.
08
Returns, exchanges, and customer care
Most Celovisual pieces are produced after purchase, so voluntary customer-choice returns may be limited. Contact us anyway so we can review pre-production changes, courtesy options, and any statutory cancellation right that applies to your location.
Confirmed defects, incorrect items, and misdescribed goods receive the remedies required by applicable law. Contact support before returning anything so we can confirm eligibility, cost responsibility, deadline, and the correct return address.
Confirmed defects, incorrect items, and misdescribed goods receive the remedies required by applicable law. Contact support before returning anything so we can confirm eligibility, cost responsibility, deadline, and the correct return address.
- Review sizing and product details before checkout, and ask us for fit help if needed.
- Do not send an item back until support provides instructions.
- Approved refunds normally return to the original payment method, subject to payment-provider processing time.
09
Wrong address, failed delivery, and unclaimed packages
Customers are responsible for entering a complete and accurate shipping address. If a package cannot be delivered because of an incorrect address, incomplete address, failed delivery attempt, refusal, or an unclaimed package, additional reshipment costs may apply.
If the package is returned to a production facility or carrier location, contact support. We will review the available options based on the carrier status, product condition, and fulfillment partner rules.
If the package is returned to a production facility or carrier location, contact support. We will review the available options based on the carrier status, product condition, and fulfillment partner rules.
- Use an address where you can safely receive parcels.
- Monitor tracking and carrier notices.
- Some returned or unclaimed made-on-demand items may not be recoverable.
10
Your rights and policy updates
Nothing in these Terms of Sale removes mandatory consumer rights. The version published or otherwise provided when you place an order governs that transaction, unless a later change is required by law or is more favorable to you.
Changes to these Terms of Sale apply prospectively to future orders and do not silently rewrite an existing order agreement.
Changes to these Terms of Sale apply prospectively to future orders and do not silently rewrite an existing order agreement.
- Review the latest policy before placing an order.
- Contact support if a policy detail conflicts with a legal requirement in your region.