Contact us with your order number, a short description, clear photos of the item and issue, and packaging photos when the parcel was damaged.
Report the issue within 30 days of delivery. When a production or fulfillment problem is confirmed, we’ll arrange an appropriate replacement or refund at no additional product or shipping cost to you. For many verified issues, you will not need to return the item unless support asks you to.
Celovisual Help
What if my item arrives damaged?
We’ll help make a damaged, defective, misprinted, or incorrect order right.
Good to know
- Take clear photos of the full item, the issue, and damaged packaging when relevant.
- Include your order number and checkout email.
- Do not send anything back unless support provides return instructions.