If your item arrives damaged, defective, misprinted, incorrect, materially different from its description, or is confirmed lost in transit, contact us within the applicable claim window. We’ll review the details and arrange the appropriate replacement or refund when the issue is confirmed.
Most Celovisual pieces are made after purchase, so voluntary returns for a customer-selected size, color, ordering mistake, or change of mind may be limited. Mandatory cancellation, return, and faulty-goods rights in your location still apply. The 30-day reporting window supports the fastest fulfillment claim and does not shorten longer rights required by law.
Celovisual Help
How do returns and refunds work?
Clear support for order issues, fit questions, replacements, and refunds.
Good to know
- Report damaged, defective, misprinted, or incorrect items within 30 days of delivery.
- Report a lost-in-transit concern within 30 days after the estimated delivery date.
- Contact support before sending anything back so we can provide the correct return instructions.