Once a refund is approved and issued, it is returned to the original payment method unless another lawful arrangement was agreed with you. Your bank or payment provider may need additional processing time before the credit appears.
If you received a refund confirmation but cannot see the amount, check the original payment account and contact your payment provider. You can also contact Celovisual with your order number so we can confirm the refund status.
Celovisual Help
Where is my refund?
What happens after Celovisual issues an approved refund.
Good to know
- Approved refunds normally return to the original payment method.
- Bank and payment-provider posting times vary.
- Contact us with your order number if the refund confirmation and account activity do not match.